Managed Service

Companies who wish to take advantage of our managed service solution will experience lower levels of downtime, increased performance and efficiency of IT systems, and a quick resolution of routine or emergency IT problems. Most importantly, by allowing us to take responsibility of the functionality and performance of your IT systems, you are able to focus on the day-to-day operations that make your business work.

We understands that IT systems are critical to your business success, therefore a managed service is a priority that offers many benefits. Our remote computer support services provide regular status reports on the heath of your IT infrastructure. The crucial information allows us to remotely monitor your IT ‘health status’ and act accordingly if required.
When you have a business to run, the last thing you need is to worry about your IT systems. When things do go wrong, you will have piece of mind that our computer support service will have you up and running again in the shortest possible time. Also, if possible, we do this remotely, entailing minimal disruption to your working today.

With our managed service solution, we take complete responsibility for your IT infrastructure, providing you with day-to-day telephone and remote technical support, in addition to ongoing strategic guidance, pro-active network monitoring and fast effective onsite business IT support within Shropshire and surrounding areas.

Our managed service comes with a fixed monthly fee so you don’t need to worry about any unexpected financial impacts. Service contracts are transparent, with no hidden surprises and straightforward Service Level Agreements.

What's Included

  • A FREE IT Network Infrastructure audit
  • Unlimited telephone and remote technical support
  • Reactive and scheduled on-site support
  • 24/7 proactive network monitoring
  • Scheduled network maintenance
  • Unrestricted hardware support
  • Support for many 3rd party software applications
  • Strategic guidance and ongoing consultancy

Providing telephone and email support from 9am-5pm Mon-Fri with out of hours support (additional costs apply) for emergencies, you will have piece of mind that your IT systems are in good hands, allowing you to focus on the day-to-day operations that make your business work.

Supported Technologies

Our full Managed IT Support service includes but is not limited to support for the following technologies:

  • Servers
  • Network Equipment & Network Security
  • Windows Computers
  • Apple Computers
  • Peripherals
  • Laptops & Tablets
  • Email
  • IOS & Android Smartphones
  • Windows & Macintosh OS
  • Cloud Services
  • 3rd Party Applications

On-site Evaluation

Beginning with an on-site technical evaluation of your IT infrastructure, we can offer a tailored package which will suit the needs of your business requirements.

Migrating from your old IT provider

We take the stress out of changing your IT supplier by fully managing the entire service transition process, leaving you to focus on other important business activities. For more information on out managed service solution or to arrange an on-site evaluation, don’t hesitate to contact us.
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